Juran on Leadership for Quality – An Executive Handbook, by J.M. Juran, published by Free Press; March 1989. ”

“This is one of a handful of essential books I recommend for business management,” says Rick Berkowitz, president of Callisto Furnishings. It is a handbook that emphasizes quality improvement from the top down, beginning with upper management. As Juran himself puts it, “The return on investment in quality improvement is among the highest available to managers.”

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